According to studies, 1 in 4 people at the office are rude because their boss is rude. Abusive bosses make their employees get worked up and anxious leading to the same behavior towards others. Therefore, it seems that it should be a zero tolerance policy towards jerks at the office. It just gets everyone in a reallly nasty mood and that cannot be good for anything.
http://smallbusiness.yahoo.com/advisor/studies--being-a-jerk-is-contagious-190516322.html
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